Outpatiented

Privacy Policy

Last updated: June 2026

        The short version: we collect the minimum necessary to do the work. We do not sell your information. We do not share it. Your original documents are never stored anywhere.
    

Who we are

Outpatiented is a patient advocacy and health education service operated by a retired physician. We are not a medical practice and do not provide medical advice, diagnosis, or treatment.

What we collect

When you use our consultation service, we collect:

An alias. Not your real name. You choose what to call yourself.

An email address. Used only to follow up regarding your consultation. We recommend a privacy-focused email such as Proton Mail if anonymity is important to you.

Your answers to the consultation form. Five questions about your situation. Stored securely in our database.

Booking and payment information. Handled entirely by Cal.com and their payment processor. We never see or store your payment details. Cal.com's privacy policy governs that data.

What happens to uploaded documents

        Your original documents are never stored. When you upload a file, it is processed immediately to remove all identifying information — your name, date of birth, address, insurance ID, provider names, and any other personal identifiers. Only the de-identified clinical content is saved. The original file is permanently gone the moment processing completes.
    

This is not a policy — it is how the system is built. There is nothing to breach because the original does not exist.

How your information is stored

Your form responses and de-identified document content are stored in a secure database (Supabase) accessible only to Outpatiented. Data is encrypted in transit and at rest.

Who we share your information with

Nobody. We do not sell, rent, share, or disclose your information to any third party for any purpose.

The only external services involved are Cal.com (booking and payment) and the AI processing used to strip identifying information from uploaded documents before we see them. Neither service retains your data beyond the immediate transaction.

How long we keep your information

We retain your consultation information for as long as necessary to complete the work and provide your deliverable. If you would like your information deleted, email us and we will remove it promptly.

Your rights

You can request access to, correction of, or deletion of any information we hold about you at any time. Email outpatiented@proton.me.

Contact

Questions about this policy: outpatiented@proton.me